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Bringing 125 Years of Heritage Online

WebSocial MediaDigital Marketing
2024

Barrow Group have adapted for 125 years, and after Covid that meant going properly digital. We rebuilt their Webflow site with dedicated room for both Properties and Construction, then built their social channels from nothing. Two years on, we still run them.

The rebuilt Barrow Group website on Webflow

125 years old, and new to social

Barrow Group have been in business for 125 years, which tells you they are good at adapting, because nothing survives that long by standing still. After Covid, adapting meant going properly digital: a website that matched their standing, and social channels they had, frankly, never had. They needed web design and social media management in Johannesburg, where Barrow work out of Rosebank and Sandton, from a partner like ThinkStory who could do both and keep doing them. A century-old company deserves a digital presence that looks its age in the good sense: established, not old.

  • A heritage brand with a website that no longer matched it
  • Two distinct divisions, Properties and Construction, under one name
  • No social presence at all, in a market that now expects one

Two divisions, one company, one website

Barrow is really two businesses under one name: Barrow Properties and Barrow Construction, each with its own clients and its own story. The old site blurred them. We rebuilt it on Webflow with dedicated room for each division, so a property investor and a construction client each land somewhere built for them, without the company feeling split in two. One brand, one site, two clear front doors. A visitor should never have to work out which Barrow they are dealing with, and the split site answers that instantly.

Building the channels from nothing

The social side started from zero: no channels, no followers, no habit of posting. We built Barrow's presence from nothing across Instagram, LinkedIn, Facebook and Google, and worked out what a 125-year-old property and construction group should actually sound like on a feed, professional, but human enough to be worth following. For a company that had never done this, the hard part was not the platforms; it was finding a voice that fit the brand.

Barrow Group social media content
Barrow Group Instagram on a phone
Barrow Group social channels across phones
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Two years of running them

This was never a launch-and-leave job. We have run Barrow's channels for two years now, posting, reporting and adjusting based on what actually performs rather than guessing. That continuity is the point: social only works when someone keeps showing up, and a heritage brand especially cannot afford to start a channel and then go quiet. Two years on, we are still the team behind the accounts. Consistency, not virality, is what a business like this needs, and consistency only comes from showing up.

Where a century-old brand goes next

An established business starting on social does not need to chase trends; it needs to show up consistently in its own voice, which is exactly what we built for Barrow. The website gives Properties and Construction each a proper home, the channels give a 125-year-old brand a current one, and both are set up to keep going. After 125 years, Barrow is as comfortable on a feed as they are on a building site. The plan from here is simple: keep both the site and the channels current.

Common questions.

How does an established business start on social media?

It does not need to chase trends; it needs to show up consistently in its own voice. For Barrow Group, a 125-year-old property and construction company, we built channels from nothing across Instagram, LinkedIn, Facebook and Google, then kept running them so the presence actually stuck.

Why put two divisions on one website?

So each audience gets a home without splitting the brand. We rebuilt Barrow's Webflow site with dedicated areas for Barrow Properties and Barrow Construction, so an investor and a construction client each land somewhere built for them under one name.

Why does social media need ongoing management?

Because it only works if someone keeps showing up. We have managed Barrow's channels for two years, posting and adjusting to what performs, which is what turns a new account into a presence a heritage brand can rely on.

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It gives me great pleasure to write a reference for ThinkStory. We have been working with Matt and his team for the last 4 years and in that time we have developed a strong working relationship. They have provided a very important service to our business, which was previously not being adequately looked after.

We have been most impressed with their ability to listen and evaluate, and then execute in the most appropriate way. They do not just take instruction but add real value in terms of what is in the best interest of our business.

The work is then done in a most professional manner and is always delivered within an agreed time frame. They are prepared to go beyond the immediate call of duty and are happy to go to great lengths to ensure that the final product is of the highest standard.

We decided a while ago to bring ThinkStory on as a permanent partner and have not regretted it for a moment. We have no hesitation in recommending them to any other business.

Paul Barrow
Paul BarrowDirector of PropertiesBarrow Group

It’s been an absolute pleasure working with ThinkStory from a Barrow Properties and Barrow Construction perspective. Their ability to understand our unusual and sometimes complicated family structure has been unique.

We appreciate their efficient, hands on approach, and look forward to working with their team for many years to come. ThinkStory is playing a vital role in building our brand in our 125th year.

John Barrow
John BarrowGroup DirectorBarrow Group

Working with the ThinkStory team on the Barrow Art Events has been such a rewarding and inspiring journey. From the very beginning, it felt like a true partnership. They took the time to understand our vision and worked alongside us to bring it to life in the most thoughtful and creative way.

One of the things we've really valued is how responsive and flexible they are. Any time we needed to tweak something or try a new approach, the team was quick to jump in and make it happen, always with a positive, can-do attitude.

Beyond the incredible execution, their advice and insights have been invaluable. They genuinely care about the work and its impact, and that passion is evident in everything they do.

The end result has been something we're really proud of. The art events have brought so much life and energy to our precinct, and have created meaningful moments for our community. It's been such a pleasure working with Matt and the ThinkStory Team, and we're truly excited for what's still to come.

Tarryn Nagooroo
Tarryn NagoorooBespoke Property ManagerBarrow Group

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