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One Site for Investors, One for Students

WebStrategy
2022

ADOWA were asking a single website to impress property investors and help students find a room to live in. We split it in two, built the student platform to load on a weak connection, and added a multilingual FAQ that answers before anyone has to ask.

The ADOWA Living student portal and multilingual FAQ

One website trying to serve two audiences

ADOWA were running one website and asking it to do two completely different jobs: impress property investors weighing up ADOWA Property Developers, and help a student find a room and apply for it. Those are opposite audiences with opposite needs, and a single site served neither of them well. They needed custom website development in Johannesburg that stopped forcing one page to be everything, so they brought ThinkStory in to split the site in two.

  • One site trying to speak to investors and students at once
  • A corporate audience and a student audience with opposite priorities
  • Students on patchy, expensive mobile data the old site ignored

Students and investors want opposite things

An investor wants credibility: the company, the track record, the numbers behind ADOWA Property Developers. A student wants the opposite: no corporate preamble, just the residences, the prices and a fast way to apply. Trying to satisfy both on one page meant every visitor waded through information meant for someone else. The result was a page that half-worked for everyone and fully worked for no one. Splitting them let each site say only what its audience actually came for. Every extra second of load and every irrelevant paragraph is a reason for one of the two audiences to leave.

Two platforms, built separately

So we built two Webflow sites with custom content management behind them. One is the corporate platform for ADOWA Property Developers, built to reassure investors and partners. The other is ADOWA Living, the student-facing portal, built around residences in Johannesburg and Pretoria, prices, and a clear path to apply. Same brand, two front doors, each tuned to the person walking through it.

The ADOWA Living student portal listing residences in Johannesburg and Pretoria
The ADOWA website shown on a laptop
An ADOWA residence page on screen
01 / 03

Built to load on a weak connection

The best detail is one most people never notice. We built the student portal for low-bandwidth conditions, because a lot of South African students browse on patchy, expensive mobile data, often far from campus. A site that loads slowly is a site a student gives up on, so we built the student platform to open quickly even on a weak connection, which for this audience is not a nicety, it is the difference between an application and a bounce.

A FAQ that answers before anyone asks

The last piece was a FAQ that does real work. We built a searchable FAQ database for the student portal and translated it into three South African languages, isiZulu, isiXhosa and Sepedi, so a student can get an accurate answer in the language they think in, without having to phone or email. It answers the common questions before anyone has to ask them, which takes load off the ADOWA team and gets students to the thing they came for: a room, and a way to apply for it. An answer a student can read in their home language, at midnight, without waiting for office hours, is worth more than a phone number.

Common questions.

When should a business split into two separate websites?

When one site is trying to serve two audiences with opposite needs. For ADOWA we split their site into a corporate platform for ADOWA Property Developers and a student portal for ADOWA Living, so each audience got only what it came for.

How do you build a website for low-bandwidth users?

Keep it light so it opens fast on patchy mobile data. We built ADOWA Living's student portal to load quickly on a weak connection, because many South African students browse on expensive, unreliable data far from campus.

What is a multilingual FAQ database?

A searchable set of answers offered in more than one language. For ADOWA we built a student FAQ translated into isiZulu, isiXhosa and Sepedi, so students get accurate answers in the language they think in, before they need to phone or email.

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ThinkStory has played a pivotal role in our journey as a company as well as understanding what our students want and what they respond to.

Having not known where to start in marketing our properties, or how to reach out to our potential clients, ThinkStory assisted tremendously with regards to this and ensuring that our socials are always kept up to date with the relevant information. We are very impressed with the team's eagerness and willingness to always assist even when ridiculous turnaround times are required of them.

Zethu Mkhabela
Zethu MkhabelaProperty Portfolio ManagerAdowa Property Developers

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